Shirt shop temporarily closed for refurbishment! Orders for pre-printed shirts currently may only be purchased by phone between 09.30 - 17.00 GMT (UK time) +44 (0) 1322 280089.

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  • FAQ’s

    What size shirt do I need?

    Click “Size Chart’ below to see our guide to garment fittings. Please remember it is approximate – some people wear their shirts tighter than others!
    If you are unsure of what size you need, the best way is to measure one of your existing shirts that fits you well and compare it to the “flat across chest” measurement.
    The length is measured from the top of the shoulder to the hem.

    Size Chart

    SHIRT STYLE
    SMALL
    MEDIUM
    LARGE
    XLARGE
    2XLARGE

    Mens T

    Chest (to fit)

    n/a
    38-40″
    96.5-110.5cm
    42-44″
    160.5-112cm
    46-48″
    117-122cm
    50-52″
    127-132cm
    Flat across chest n/a
    19.75″
    50.5cm
    21.5″
    54.5cm
    22.25″
    56.55cm
    24.75″
    63cm
    Shoulder to hem n/a
    28″
    71cm
    29″
    73.5cm
    29.5″
    75cm
    30.75″
    79cm

    Ladies T

    UK Dress Size
    8-10
    10-12
    12-14
    14-16
    n/a
    Flat across chest
    15.5″
    40.5cm
    16.5″
    42.5cm
    17.5″
    45.5cm
    18″
    46.5cm

    n/a

    Shoulder to hem
    22.25″
    57.3cm
    22.75″
    58.5cm
    23.75″
    60cm
    25″
    64cm
    n/a

    Childrens T

    Approx years
    3-4 years
    5-6 years
    7-8 years
    9-11 years
    12-13 years
    Flat across chest
    15″
    38cm
    15.5″
    39.5cm
    16.25″
    41.5cm
    16.75″
    42.5cm
    17.25″
    45.5cm
    Chest (to fit)
    26″
    60.6cm
    28″
    70.1cm
    30″
    70.63cm
    32″
    80.15cm
    34″
    80.65cm
    Shoulder to hem
    17.25″
    43.5cm
    18.75″
    47.5cm
    20.5″
    52cm
    22.75″
    57.5cm
    25″
    64cm

    Deliveries…

    How are Pre-Printed Tees Delivered?

    All designs are in stock and orders are normally dispatched within 24 hours and always within 48 hours of your order being placed. UK orders are sent by Royal Mail 1st Class Post which mainly arrive within 3 working days of dispatch. For any other region please contact your postal service for information. Specific delivery dates cannot be guaranteed and orders can only be sent by standard Royal Mail post services – sorry, but we cannot dispatch by Recorded Delivery, Special Delivery or Next Day Delivery and can only advise that you order with ample time to receive for any time-sensitive occasions. Specific instructions (such as “If not in, please leave in the plastic box behind the shed” or similar) cannot be adhered to, also see “Packaging” below

    What if there are none in stock?

    In the unlikely event your order is not currently in stock we will advise within 48 hours. You will be offered the opportunity to cancel your order with complete refund, await re-stocking or to select an alternative design or size. We aim to hold all items in stock or to re-stock within 14 days.

    How are Tees Packaged?

    All shirts are posted separately, regardless of multiple orders being placed at the same time; shirts are dispatched in a clear, bio-degradeable plastic envelope, suitable for delivery through a standard letterbox and no signature is required. Shirts are folded, print side in – to camouflage the design as best as we can – although it is impossible to conceal two-sided designs completely, we make our best endeavours to avoid ‘surprise gifts’ being discovered!

    When will my order arrive?

    Pre-Printed Tees Delivery Schedule:

    All designs are in stock and orders are normally dispatched within 24 hours and always within 48 hours of your order being placed.
    UK orders are sent by Royal Mail 1st Class Post which mainly arrive within 3 working days of dispatch. Europe, North America and Australia orders are sent by Royal Mail 1st Class Air Mail and will arrive after 5 working days.
    For any other region please refer to your local mail service for more information.
    Specific delivery dates cannot be guaranteed and orders can only be sent by standard Royal Mail post services – sorry, but we cannot dispatch by Recorded Delivery, Special Delivery or Next Day Delivery and can only advise that you order with ample time to receive for any time-sensitive occasions. Specific instructions (such as “If not in, please leave in the plastic box behind the shed” or similar) cannot be adhered to.

    What if I don’t want it after it arrives?

    Returns/Refund Policy:

    If you are at all unhappy with your garment(s), whether it be an incorrect size, ordered in error or simply an unwanted gift, we will be only too pleased to refund your payment for all or part of your order, if the goods are returned in the same condition in which they were supplied; simply return to Smart T’s Ltd, enclosing a brief description of your requirements and a return address; unfortunately it may mean we need to issue a cheque for the amount due as there is limited time in which we can refund to your card account, which will mean we will also need a name to make the cheque payable; we cannot accept returned goods that have been washed or excessively worn or are no longer in the same condition as supplied. This does not effect your statutory rights. Our ‘no quibble guarantee’ is for 30 days from receipt of order but we may extend this under certain conditions, such as a gift for an occasion in the future where the complaint could not be anticipated. Goods received as our error will be replaced without further cost to you.

    General questions…

    What if I’m not happy with Smart T’s?

    Complaints:

    All complaints should be made in writing, via email or post; we will acknowledge complaints within 5 working days of receipt; the complaint will be handled and dealt with and you will be informed of our findings within 10 working days of the acknowledgement.

    Why can’t I have a standard designs on different coloured shirt?

    All of our stock designs are silk-screen printed and, therefore are produced in bulk, as and when required during the course of the year; unfortunately this does not allow for specific requests to be met – including sizes that are not in the options box.
    If you see other sites offering a choice of shirt colours it will be because they are “transfer” or “vinyl” printed images. Whereas we acknowledge this is great for offering choice, we feel the print quality is not as durable as screen print and avoid these styles of printing if longevity is demanded. Smart T’s shirts are designed to last for a reasonable amount of time and, if you follow the care instructions on the label should out-last ‘transfers’ or ‘vinyl’ prints in spades. This, we believe, offers better value for money.

    What is Smart T’s Policy on Eco and Ethical issues?

    Eco-Commitments:

    Smart T’s endeavours to keep its ‘carbon footprint’ to the minimum and takes this matter seriously; we have attempted to do this in many ways, often with just the simplest of means:
    Our “in-office” policy is to recycle and re-use where ever possible, keeping print to a minimum by adopting electronic paperwork (including Invoicing) as often as we can; electrical appliances are turned off when not in use where switching on after a period of rest is deemed preferable; paper-shredding is composted and used on earth bedding; all waste is separated for correct disposal, with as much as permitted being sent for recycling.
    With P&P of our on-line orders we have taken the responsibility of packaging disposal out of our customer’s hands by the use of bio-degradeable envelopes which begin breaking down after exposure to daylight; thus, even though we expect most of our customers will dispose of the packaging responsibly it will help in that even sending to landfill will degrade suitably. Alas, this is only possible with transparent materials, at the moment which makes for difficulties with disguising the contents – still, we fold the shirts with the print inside and rest easy that the packaging will only survive for the shortest time. We will monitor new products and hope to improvewith this in the future.
    Our “festival sales” are also as eco-friendly; low-enegy lighting has been adopted – reducing consumption by 700 watts per day from pre-2010 events; our plastic carrier bags are durable for subsequent re-use but are made of recycled and bio-degradeable material; although our waste is minimal it is sorted where facilities allow or returned to our own site for apt disposal options.
    Alas, our Carry Kegs are made of PVC! This is unfortunately unavoidable as the production process does not permit the use of PET, which is a far more user-friendly and recyclable material – we know because we researched it! However, we are confident that the continual re-use over the life of the container is actually less damaging to the environment than the single-use “milk” containers that are so often seen as an alternative. It is a dilemma but we feel this is a happy balance. We do not offer ‘milk’ containers!
    We are constantly assessing our position but welcome ideas of practical limitation methods – feel free to contact us if you think you can suggest anything that we may have missed!

    Ethical Manufacturers (Codes of Conduct):

    We take it seriously that our garments are produced by manufacturers with sound ethical practices; most of Smart T’s tees are from Gildan, Continental, Hanes and Ranks; without listing each manufacturer’s approach or answers to this issue, we can only outline some of their main points and guidelines and name the Organisations they have worked with to ensure fair practices are in place; the text below is by no means the full description of the policies of the garment manufacturers but we hope it gives an overview to assure their intentions.

    Continental Clothing: in conjunction with Fair Wear Foundation

    – no use of child labour and must have completed a period of compulsory education
    – no forced labour, including prisoners
    – safe and healthy working environment in hygienic conditions with risk assessments in place and without fear of intimidation or threats or punishment
    – legal labour contracts
    – living wage payments to comply with minimum standards to meet at least the legal min. standards and family needs
    – rights to form associations to collective bargaining and trade union recognition
    – no discrimination against employees by way of recruitment policy or wage policy; access to training, promotion, pensions and all other areas of labour relations; are conducted on the basis of equal opportunities, regardless of sex, race, colour, religion, political orientation, trade union membership, nationality, social background, disabilities or handicaps
    – no excessive working hours; no more than 48 hrs per week on a regular basis with at least 1 day off in every 7 day period; voluntary overtime and will not amount to more than 12 hours per week and will always match additional compensation
    – working with Ethic Trading Initiative, Fair Labor Assoc., Social Accountability Int’l., Workers Rights Consortium and Clean Clothes Campaign

    Gildan: in conjunction with Worldwide Responsible Apparel Producton (WRAP)

    From independent verification carried out by Bureau Veritas Quality Int’l, Gildan obtained WRAP certification for its San Jose, San Antonio & San Miguel sewing facilities in Honduras and its Rivas facility in Nicaragua.
    WRAP is an independent, non-profit organisation dedicated to the promotion and certification of lawful, humane & ethical manufacturing throughout the world.

    Why do you need my personal information?

    Privacy Policy:

    We are committed to protecting your privacy. We do not disclose information collected to third parties, in accordance with the Data Protection Act 1998. The information collected is for processing orders. From time to time, Smart T’s may advise you of offers or up-dates, although we will not send unsolicited mail. Should you not wish to receive any marketing news directly associated with Smart T’s you may say so. The information collected will be your name, address, phone number, e-mail and selected designs.

    What security measures do you take to protect my personal information?

    On-Line Security:

    Our orders are processed through WorldPay; you may view their measures and levels of security here. Smart T’s does not receive the customer’s card details in any form.

    Off-Line Security:

    In compliance with our Card Payment provider (Streamline) we must attain annual validation for Compliance with Payment Card Industry Data Security Standards (PCI DSS) to be able to continue with the use of a mobile card terminal; this validation ensures customer details are protected to reduce data breach; Smart T’s does not and will not hold customer card information on computer; paper information is stored only for the term required by banking rules, under secure conditions after which it is destroyed by incineration by Smart T’s staff and is never dealt with by third parties.